Contact Us

Contact Bay Insurance

Phone:  0800 229 252

marine(at)bayinsurance.co.nz

Tauranga
273 Devonport Road
PO Box 124
Tauranga 3140, NZ

 

Auckland
Gulf Harbour Marina
779 Laurie Southwick Parade
Gulf Harbour
Whangapararoa 0930, NZ

 

Thames
611 Pollen Street
PO Box 215
Thames 3540, NZ

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Complaints Process

If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL") and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing complaints(at)fscl.org.nz or calling FSCL on 0800 347257.

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

FSCL

Financial Services Complaints Ltd

Postal: PO Box 5967, Lambton Quay, Wellington 6145
Phone: 0800 347 257
Fax: 04 472 3727
Email: info(at)fscl.org.nz

Bay Insurance Marine

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